Claims Center

JNSHC Claims Process

A motorist is required to furnish the following documents when making a claim to ensure speedier processing:

  1. A copy of the Toll receipt;
  2. detailed statement of how the accident occurred in the form of a letter, this must be signed by the person driving at time of the accident;
  3. Photographs of the damage vehicle on the motorway;
  4. Photographs of the obstruction which allegedly caused the accident;
  5. Estimate for repairs;
  6. Loss adjustors report; and
  7. Evidence of payment for repairs (if applicable)
  8. Copy of Driver’s License of insured or person driving at time of the accident
  9. Motor vehicle fitness and registration documents, and
  10. Copy of Insurance Policy
  11. Number of passengers involved, if any
  12. Extent of the injuries
  13. Make, year and licence plate number(s) of the vehicle(s) involved
  14. Contact detail(s) of any witness(es)

Submitting Claims Online

Submitting a claim online is the most efficient method. Follow these steps:

  2. Complete your claim online
  3. Copy, scan and upload your supporting documents, including itemized bills, original receipts
  4. Click “submit claim” to complete the process
  5. After you submit your completed claim form, you will receive a notification by e-mail to confirm that it has been submitted successfully with a reference number.


Following-up on Claims

If you need to update or check on the status of a specific claim you submitted online, simply call our Control Centre at the Toll-Free Number identified on our home page. Our personnel at the Control Centre will provide you with an update as to the status of your claim. Please note, claims will begin processing within two (2) of receipt, meaning, the matter will be investigated and submitted to our insurers for further review. Please note, after submitting the document to our insurers, the process usually takes 90 days to receive feedback as to the outcome of your case.

Visit Us On FacebookVisit Us On Instagram