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The Claims Process

  1. A motorist is required to furnish the following documents when making a claim to ensure speedier processing:
    A copy of the Toll receipt;
  2. detailed statement of how the accident occurred in the form of a letter, this must be signed by the person driving at time of the accident;
  3. Photographs of the damage vehicle on the motorway;
  4. Photographs of the obstruction which allegedly caused the accident;
  5. Estimate for repairs;
  6. Loss adjustors report; 
  7. Evidence of payment for repairs (if applicable);
  8. Copy of Driver’s License of insured or person driving at time of the accident (back and front);
  9. Motor vehicle fitness and registration documents;
  10. Copy of Insurance Policy;
  11. Number of passengers involved, if any;
  12. Extent of the injuries;
  13. Make, year and licence plate number(s) of the vehicle(s) involved; and
  14. Contact detail(s) of any witness(es)

Submitting Claims Online

Submitting a claim online is the most efficient method. Follow these steps:

  1. Click “SUBMIT A CLAIM"
  2. Complete your online claim form
  3. Copy, scan and upload your supporting documents, including itemized bills, original receipts
  4. Click “submit claim” to complete the process
  5. After you submit your completed claim form, you will receive a notification by e-mail to confirm that it has been submitted successfully.

Following Up on Claims

If you need to update or check on the status of a specific claim you submitted online, simply call our Control Centre at 876-803-5075 and request to speak to our claims representative from the Commercial Section. Our personnel at the Commercial Section will provide you with an update as to the status of your claim. Please note, claims will begin processing within three (3) weeks of receipt, meaning, the matter will be investigated and submitted to our insurers for further review. Please note, after submitting the document to our insurers, their process usually takes 90 days to receive feedback as to the outcome of your case.


N.B. You must also notify/submit your claim to your insurer. Submission of claims to JNSHC is for JNSHC documentation purposes ONLY and your information will be treated in accordance of the provisions in the Data Protection Act of Jamaica (2020).

All Claims submitted to JNSHC will be handled by our broker/insurer.